Booking Policies

The following conditions apply to accommodation bookings made by you through your usage of this booking service. StudyStay may alter these conditions at any time.

Making a booking

It is your responsibility to review the booking details (including the total price and deposit payable) and submit accurate information when making a booking.


Modifications must be made in advance of the cancellation period to avoid the accommodation provider's late cancellation fees.

Cancellations and Non-Arrivals

It is free to cancel before the accommodation's late cancellation period. This will result in a refund of your deposit payment (less any already issued cash-back). If you cancel within the late cancellation period, or do not arrive, your deposit is forfeited and the accommodation may charge for the first night.
Late cancellation period starts: 48 hours prior to 14:00 GMT on the arrival date.

Upon Arrival

The terms and conditions of the accommodation provider will apply to you from check-in, or in the case of non-arrival.
Check in from: 14:00 GMT
Check out by: 11:00 GMT


StudyStay is operated by TravelStay London Ltd, company number 11579645, registered address: 62 Wilbury Way, Hitchin, England, SG4 0TP