Security policy
Your credit and debit card details are safe when you book with StudyStay.com. We use the latest security systems (including SSL) and work with leading banks (including Barclays Merchant Services) to offer you complete security.

How safe is it to pay online?
The security of your personal information and credit/debit card details is at the forefront of the StudyStay.com security policy. StudyStay.com ensures that all online transactions are protected by powerful Secure Sockets Layer (SSL) encryption technology. All sensitive information, including personal details, is kept confidential through secure server software (SSL). This means that information can only be exchanged directly between you and StudyStay.com
The padlock symbol on your browser shows which pages are protected by this security system.

Who processes my credit/debit card information?
Once you have made your booking, your credit/debit card information will be securely processed by a StudyStay representative using Barclays Merchant Services.

Booking online?
During the online booking process your credit card information is passed onto Barclays Merchant Services for authorisation.

Booking Over the phone?
Our experienced staff will take your credit card number and check authorisation using Barclays Merchant Services.

Where are the credit card numbers stored?
All credit card numbers are stored in a secure network not accessible via the Internet except for submission through a secure server. The credit/debit card details are only used for the purpose of your booking.

If you need support:
In the unlikely event of having a problem with booking online, we have experienced staff that you can call to book the hotel on your behalf. Please feel free to call us on 0870 840 9111 and we will happily be of service.